Frequently Asked Questions

  More questions? Call our office: (403) 271-7224

How do I know I need a chiropractor?

If you were to ask 10 random people what a chiropractor does (and therefore why you would choose to see one) you will most likely get 10 different answers… so if you’re confused, we get it.

Hopefully, if you’ve got this far through our website you have a much better idea of what chiropractic is and whether or not you need one.

However, if you’re like most you’re still left wondering how to know if you need a chiropractor instead of a physiotherapist or a massage therapist…


If you’ve just rolled your ankle or have a specific ‘extremity’ problem (arm or leg) then seeing a good physiotherapist that focuses on hands-on care and exercise rehab is your best bet.

Registered Massage Therapist

Properly applied massage therapy focuses on rebuilding and maintaining healthy muscles.

So if you have a specific muscle problem and are looking to restore normal muscle tissue, then a good registered massage therapist is your best bet.

A good massage therapist will always do a thorough assessment and provide you with specific recommendations for follow-up.

Our role as chiropractors is to address any structural distortions in your spine that are compromising the health of your nerve system and ultimately limiting the health and function of your entire body.

This still leaves one question unanswered: How do you know if you have a muscle problem or spine and nerve problem?

It’s often very difficult for you to be able to answer this question on your own.  Even for us it can be difficult to determine what came first, which is why we use sophisticated technology to determine if it’s a spine/nerve problem or simply a muscle problem.

See our discussion of our comprehensive examination under “What can I expect when I get there?” to learn more.

Usually by the end of a consultation – which is always complimentary – the doctor will have a good idea of whether you have an isolated muscle problem or a primary spine and nerve system problem.

Call (403) 271-7224 to book your complimentary consultation now.

What type of problems can chiropractic help me with?

Here’s a list of some of the health problems that have improved under regular chiropractic care in our office:

  • back pain
  • neck pain
  • headaches
  • hip and leg pain
  • shoulder and arm pain
  • other spinal problems
  • postural distortion
  • balance and coordination problems
  • sciatica
  • disc injuries
  • whiplash
  • lack of mobility

Let us be absolutely clear, chiropractic is NOT a cure or treatment for any disease, condition or symptom; however when your spine and nerve system is working optimally, your ability to heal, to recover and to be healthy drastically improves!

The symptoms and conditions listed above (+ many more) are most often what we call secondary conditions, caused by a handful of primary conditions one of which is structural distortions in your spine that effect how your brain and body function and communicate.

Our job is to figure out if the secondary conditions that you’re currently suffering from are caused by primary problems located in your spine and nervous system.

If they are, we can help; if they’re not we’ll let you know and refer you to the appropriate health care professional.

What can I expect when I get there?

One thing we are known for is the thorough approach we take with everything we do in our practice.

The first step is always to determine if you are in the right place. We don’t want to waste your time, nor ours.

That’s why we always start with a consultation so that your doctor can learn more about you and your health objectives. At the same time, its an opportunity for you to get a feel for our office, meet your doctor and ask any questions you may have.

By the end of this conversation both you and your doctor will have a good idea if this is the right place for you.

If we feel like we can help, we will recommend a comprehensive examination to dig deeper into what is going on. These tests are completely non-invasive and very comfortable.

The purpose of this examination is to analyze for structural distortions in your spine that result in nerve interference. This nerve interference can effect you in ways that you may notice or feel, but more importantly it can effect you in ways you may have no idea about.

In our experience, these structural distortions are the primary problem that contribute to many secondary problems such as back pain, neck pain, and headaches, to name a few.

There are 4 steps to our comprehensive examination:

  • Thermography Study – This computerized test measures how your autonomic nerves (the nerves that control your organs and systems) are functioning.
  • Electromyography Study – This computerized test measures how your motor nerves (the nerves that control your muscles) are functioning.
  • Advanced Palpation Examination – This hands-on analysis allows the doctor to evaluate the movement and position of your individual spinal vertebrae.
  • Structural Radiographs – This test specifically measures for structural distortions in the spine and for how long they have been present.

Once the examination is completed, we have some homework to do!

We will review all of your results and come up with specific recommendations for you that include:

  • Exactly what is going on.
  • What options you have.
  • How we can help you.
  • How long it will take.
  • How much it will cost.

Once all your questions are answered and you and your doctor come to an agreement on your unique plan of action, your care can start right away.

How long before I see results?

If, based on your consultation and comprehensive examination, we determine you are a good candidate for care in our office, we will prepare a detailed, customized plan for you.

The factors that we consider when creating your recommendations include:

  • Your health goals and objectives
  • The severity of your problem and how long it has been present
  • The results of your examination

Of course, we are not psychics, and we can not predict your future.

However, in working with thousands of people just like you over the years, we have become very very accurate in determining who we can help and who we cannot.

While some clients experience almost instantaneous results, most start to notice significant changes within the first 3-6 weeks of their care.

I don’t have any pain… Can I still come in?

This may surprise you but approximately 46% of our new patients come in NOT because they have a specific problem but because they heard we can help them to be even healthier and perform better.

Here’s the thing: structural distortions in the spine that cause nerve interference can effect you in ways you know about but more importantly, and more commonly, these distortions can affect you in ways that you have absolutely no idea about.

Some of the effects that most people don’t relate to structural distortions include:

  • low energy
  • poor sleep (quality and/or quantity)
  • mild muscle weakness
  • poor coordination
  • reduced athletic performance

The only way to know if nerve system dysfunction is occurring is to to test for it – and that’s exactly why we perform a comprehensive examination.

How many times will I have to come?

Ultimately, the number of visits you’ll require depends on three main factors:

  • Your goals and objectives – what are you trying to accomplish?
  • How severe your problem is – how much damage has occurred?
  • When did it start – is this a new or chronic problem?

Based on these three things we will determine the perfect visit frequency for you.

And because everyone is different (and we don’t have a crystal ball), we will check in regularly and perform comparative examinations to make sure that you are on the right track and your recommended frequency is appropriate to help you get the results you want.

Want a more accurate answer specific to your case?

Please call (403) 271-7224 and take advantage of our free consultation.

Based on that conversation and our experience with past clients similar to you, we can offer a better estimate before going any further.

Once I go to a chiropractor will I have to go forever?

Short answer? No. You don’t HAVE to do anything!  You can stop care at any time and we won’t even hold it against you!

Remember how we said we do things differently?  That we are experts in Neuro-Structural Correction…  well, once we’ve completed our comprehensive examination, we will sit down with you and explain the results of each of your tests. We will then provide you with a complete customized plan of action to help you correct the structural distortions related to your health problems.

Once you’ve completed your corrective care we will perform a Comparative Neuro-Structural Exam.

Based on our your test results and your goals, you can then make some new choices about your care going forward – which may include protecting your investment or discontinuing your care. The choice is yours.

How much will it cost?

Because we don’t want to waste your time or money, our initial consultation process is FREE.

If during your consultation, you and your doctor decide that it would be worthwhile to go through our comprehensive examination then the cost ranges from $60-$170 depending on whether spinal x-rays are needed and whether or not an adjustment is performed on that visit.

So the most you can expect to pay for your initial examination and follow-up visit is $170.

At your follow-up visit your doctor will review all of the results from your examination; they will give you their recommendations for your care and will show you exactly how much it will cost.

Because every case is different it is difficult to predict the total cost of your care without the results of a thorough examination.

What about my extended health care benefits?

If you are fortunate enough to have extended health care insurance that covers chiropractic then this can significantly reduce the cost of your care (think of it like a health coupon!)  Contact your insurance provider to find out the specific details of your coverage as plans vary.

Will my insurance cover chiropractic?

Picture this – your insurance company sends you a letter to say “we care about your health, that’s why we’re now going to pay for your organic vegetables, and we’ll also cover your personal training, yoga classes and an extra week of holidays this year!”

If you’re fortunate enough to have private health insurance – only 52% of Canadians do – you’re probably thinking “what insurance does this guy have??” Followed quickly by “that plan must cost a fortune!”

Of course, there’s no such plan… and that comes down to the primary purpose of insurance of any kind: it’s to help you in the case of emergencies – in this case health emergencies.

And while its true that your insurance will cover some of you care – typically enough to start seeing changes in those secondary problems you mentioned – it is not designed to address the primary, root problem.

Since our focus is on tackling the primary problem, it’s no surprise our recommendations don’t line up with what your insurance provides: the goals are different.

If you’re fortunate enough to have private health insurance think about it like a ‘health’ coupon… one that can be used to reduce the cost of your corrective care and get you started on the path towards a healthier life.

What I can say is that typically once people get through the initial set of recommendations (i.e. finished the rebuilding phase of your care), they are so happy with the results that they are willing to pay their own way to maintain the positive changes and continue their care – just as they continue to pay for their own fresh fruits and veggies, gym membership, and family holidays.

For those who do not have access to this ‘coupon’, it shouldn’t stop you from taking the necessary actions to solve your problem and create as much health for yourself as possible!

What are the common conditions treated by Dr. Cain?

Dr. Cain typically treats patients with back pain, neck pain and headaches. However, he also cares for patients with a wide range of injuries and disorders of the musculoskeletal system, involving the muscles, ligaments, and joints.

Does Dr. Cain take x-rays and why?

Yes, Dr. Cain, like most Chiropractors, take X-rays to reveal the internal structure and alignment of the spine. Dr. Cain is also concerned with any underlying disease processes and disorders of the spine such as spinal deterioration, arthritis of the spine, abnormal development, bone spurs, disc disorders, tumors, and spinal curvature. X-rays also provide a blueprint for correcting the spine back to optimal health and alignment.

What is a “Chiropractic Adjustment”?

As defined by the World Chiropractic Alliance, the goal of the chiropractic adjustment is to correct spinal subluxations (misplacement of spinal vertebrae) by applying pressure to the bone to “unlock” it from its improper position. Dr. Cain’s role is to “free-up” this misplacement while allowing the body’s innate intelligence to assist in the correction. He’ll also focus more on corrective treatment verses quick elimination of pain and discomfort.

Are all patients adjusted the same way?

No. Dr. Cain will evaluate each patient’s unique spinal problem and develops an individual course of care tailored just for you. Each chiropractic adjustment builds on the one before. The resulting recommendations are based on Dr. Cain’s years of training and experience.

If I’ve had back surgery, can I still see Dr. Cain?

Yes. It’s an unfortunate fact that more than half of those who had spinal surgery discover a return of their original symptoms months or years later. They then face the prospect of additional surgery. This too common occurrence is known as “failed back surgery syndrome.” Chiropractic care may help prevent repeated back surgeries. In fact, if chiropractic care is used initially, back surgery can often be avoided in the first place.

Does Dr. Cain see children?

Since significant spinal trauma can occur at birth, many parents have their newborns checked for vertebral subluxation. Naturally, chiropractic adjusting procedures are adapted for the child’s spine.

What should I expect at my first visit?

At your first appointment, Dr. Cain will give a thorough health assessment and determine how his chiropractic services can help improve your health naturally, without drugs or surgery. Dr. Cain will also take a detailed health history of both current and past health concerns. You’ll receive a comprehensive chiropractic examination, which may include X-rays, if needed, in the chief area of complaint.

Do you direct bill for insurance?

No but we do give all the receipts so you can get it back.

  Schedule an appointment today (403) 271-7224